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Old 01/03/2008, 06:13 PM   #26
navychief
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Re: Boycot Petco

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Originally posted by dhodorow
I think that we should all boycot Petco entirely. Don't buy anything from one of their stores. Recently, a new Petco opened up in my area. I received a $30.00 gift certificate from someone for my birthday. Having the gift certificate, I thought that I would check out Petco. Low and behold, they had some marine fish and corals. I check things out, everything looked pretty good, so I purchased. I spent my gift certificate on a Kole Tang. I took the fish home, aclimated him with a two hour drip acclimation, was careful not to transfer any water from the bag, and made the mistake of putting him into the main tank (180 gal.) without quarantining the fish first. The fish was dead in the morning, and I began to notice some of the other fish in the tank with ick. Within two days, my Lemon Peel Angel died (which I had for 2.5 years), my Flame Angel died (which I had for about 3 years), and a maroon clown followed shortly after that. I had about 6 green chromis that didn't seem affected, and a lawn mower blenny that didn't show any signs of stress. I decided to find out what Petco's policy was. The manager said that someone "should" have told me that marine fish did not carry any kind of stay alive warranty. I walked over to the tanks and sure enough almost all of the tanks were showing sever signs of stress. The manager didn't seem to care. I decided to go to the petco website and file a complaint which I did, and to this day have not received any responses (3 months later). My suggestion to anyone is to stay away. Don't risk any of our precious systems to anything from Petco. They just don't care about our hobby!
I'm onboard. I'll get my dog food at another place...and no more marine purchases there either!


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Old 01/03/2008, 06:32 PM   #27
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sorry to hear about your lose I with you


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Old 01/07/2008, 12:56 PM   #28
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It is not Petco's fault that you did not follow standard quarantine procedures and lost a bunch of other fish.

Just to add my two cents worth about Petco.

The local one near me has supplied me with two marine critters that survive to this day. They have been ideal purchases. The marine tanks at this store are always well maintained, and I have even been denied a purchase because the animals had only been in the tanks for two days and the fish guy was not ready to sell them for at least two more days, so that he could fully observe them. I know this is not typical of Petco nationwide, but it does happen and I don't think we should tar and feather every store in ther chain based upon local bad practices. As with any fish purchase, it is up to the buyer to evaluate the specimen prior to purchase and provide the proper care thereafter.


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Old 01/07/2008, 01:17 PM   #29
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I agree that it is "My BAD" for not quarantining the fish first. However, I examined all of their tanks before purchasing and everything looked fine. It wasn't until days later that I returned to their store and found that most if not all of the marine tanks were suffering losses. I also did not care for the fact that when I showed the manager the current state of their marine tanks and showed him that fish were showing signs of distress and even ick, that he could have cared less. I also, did not like the fact that when I went to the petco website, went to the contact us, and submitted store feedback that I didn't so much as receive one e-mail stating sorry for your loss, but our policy is blah.blah.blah and you should have quarantined the fish first blah.blah.blah. The company website obviously represents how the company operates in general (I'm sure that there are some local exceptions).

Other company websites show their value for the customer. For example. I recently purchased a breakfast meal at McDonalds (Who has to get thousands of complains daily). I pulled up to the drive-thru, got my breakfast and drove away. About 2 miles down the road, I tasted the hot chocolate (It was like hot water - No hot chocolate at all). Everything else was fine. I went online, submitted some feedback, said that everything was basically fine with the exception of the hot chocolate). They e-mailed me back promptly within 24 hours. The sent a coupon regular mail for a replacement meal, and appoligized for the inconvenience. I do not hesitate to go back.

As far as Petco is concerned, I have tried countless times to communicate with them. Never any response. I would have been happy with a sorry! But nothing!

Anyone who deals with them Beware!


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Old 01/11/2008, 01:40 AM   #30
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Ordering online is a very successful approach, Check out Liveaquaria.com very cool stuff.
Shipping is a lot, But its overnight and they always will refund your money if your item is dead on arrival. you usually have to ship the item back though for this.


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Old 01/11/2008, 01:41 AM   #31
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Ps. I have ordered from them numerous times and only have had a few dead on arrivals, 1 was a very delicate pipefish, and another was a little crab. Very odd for the crab to die.


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Old 01/11/2008, 04:06 AM   #32
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... out of curiosity.... I know there have been independent surveys of water quality among Petcos around reef clubs, but has anyone done any broad range surveys regarding not only the water quality but the knowledge and husbandry skills of staff?


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Old 01/11/2008, 06:42 AM   #33
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Your faliure to quarantine isn't much better then Petco. How many fish have you killed? You just don't care.


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Old 01/11/2008, 11:15 AM   #34
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I wonder if there is an animal rights group that could help in organizing a national boycott. It should be a crime the way Petco "cares for" their marine livestock, especially with the natural reefs in the state they are in. If they treated dogs or cats like that the ASPCA would be all over it. What a shame...


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Old 01/11/2008, 12:04 PM   #35
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I know that I should have quarantined my "new purchase" first, especially for the sake of the others that I have lost. I do care about my tank, it's inhabitants, as well as the state of natural reefs. Over the past 20 years of keeping marine fish/corals, I have never had to quarantine anything. I have been very successful with drip acclimation Maybe I have been lucky, or just that the quality of the people/companies that I have purchased from has been exceptional. Over the years, I have only lost a handful of fish, some died of natural causes I'm sure, as well as some from tank mates that intimidated them, others I believe were not captured properly (i.e. cyanide captured, etc). Everyone knows that this is a difficult/expensive hobby, and no one wants to see livestock suffer. Either via our own hands, or the distributors that sell us our precious livestock. It only seems to me that Petco doesn't care. When I personally showed the manager at my local petco the state of tanks in their store, he simply did not care. I have periodically gone back over the past couple months, just to see. Some tanks have gotten better, and some worse. When I'm asked if I could be helped, I usually just reply "just looking". Maybe my local Petco doesn't meet the norm, but the corporate office is yet to respond. Leaving voice mails, and e-mails don't get anywhere. When I purchased, the store had only been open for a couple weeks. Things looked pretty good, but looks can be deceiving. Hopefully, no one will make the same mistake as me in not quaranting future purchases. Just wish that I could get through to corporate to get the local store to cleaning things up. Who knows. Maybe it is the supplier to them that needs to clean things up. Just trying to head problems for others off at the pass!


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Old 01/22/2008, 02:18 PM   #36
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As an aquatic specialist at a petco I would never ever ever buy anything from petco's tanks... even with my discount. There is just too many policies in place that allow things to go terribly wrong.


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Old 01/22/2008, 04:52 PM   #37
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Such as...? Come on fill us in on the dirt.


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Old 01/24/2008, 09:52 AM   #38
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Question

Navychief, I'm curious, how your rescue doing?


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Old 01/24/2008, 09:55 AM   #39
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so..ooo how's your rescue doing?


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Old 01/24/2008, 09:58 AM   #40
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Sorry I stuttered


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Old 01/28/2008, 10:21 PM   #41
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I think it has much to do with whose in charge of the tanks at Petco. The one closest to me is poorly maintained and covered in cyano. Then there's that other Petco that basically didn't sell fish. One exception was a Petco 30 mins away, which held live rock and had generally clean tanks. Whoever was in charge of that one knew what he/she was doing.

Anyways, I agree that most Petcos are fishy death camps and if they did the same thing to those adoptable cats/dogs they'd be outta business really quick.


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Old 01/30/2008, 02:48 PM   #42
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It doesn't matter who is in charge... it all boils down to upper management and policy. Such as the only way I can medicate a fish is by freshwater dips without RCAC approval (which she never gives and is more wasted time asking her) Also our tanks MUST be at 1.018, even the ones with inverts. I've gotten my management to allow 1.020-1.021, but if a scheduled visit is close I must lower it. Also, our filtration has no real skimmer, UV sterilization with bulbs that have never been changed, and flow that is about 2X per hour. Then the pushes from corporate come: sweetlips, groupers, large triggers, and other fish that no one in their right mind would buy because of the size, temperment, or survival in captivity. We also don't have any REAL way of controlling disease since the tanks are all connected and there are no quarentine tanks.


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Old 01/30/2008, 04:02 PM   #43
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Quote:
Originally posted by Fishfirst
Then the pushes from corporate come: sweetlips, groupers, large triggers, and other fish that no one in their right mind would buy because of the size, temperment, or survival in captivity. We also don't have any REAL way of controlling disease since the tanks are all connected and there are no quarentine tanks.
That sucks. I used to go there for the snails (.68 w/ the $2 off coupon), but I'll not risk the health of my tank over a snail.


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Old 02/01/2008, 08:59 AM   #44
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+1 i know it sounds like a good thing you are doing but your only helping them make room for the next one. its sad because the petco by my house is just as bad.


Quote:
Originally posted by bertoni
Moved to this forum as more a propos here.

In my opinion, giving PetCo money for animals only encourages them to buy more animals.



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Old 02/07/2008, 11:47 AM   #45
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I agree with the boycott petco parts. If we cease to buy their stock, at some point in time they will cease to sell and order it.


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Old 02/07/2008, 11:49 AM   #46
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Buying your supplies (even dogfood) at smaller shops that are trying to get along can boost them too. Not only that, they are usually the only ones who care about each fish.


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Old 02/11/2008, 03:57 PM   #47
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Petco, UGH

It is best to not rescue, to not patronize those stores AT ALL.

You think you're rescuing but you're just increasing their business and they will just bring more specimens in...

Boycott petco, we all have our horror stories...


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Old 02/11/2008, 04:09 PM   #48
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I, not so affectionately, refer to them as 'petkill'. I watched in horror as a teenage salesperson killed several fish with a net as he tried to capture one. When I brought this to his attention he just shrugged. I bet he would care if he were one inch and somebody was poking him with a gigantic net. But I realized at that point that you don't have to have any knowledge of the animals you handle to work there. They just don't give a rat's behind. It's all about profit to them and their share holders.


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Old 02/14/2008, 04:17 PM   #49
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although I agree Petco isn't the greatest place to buy Livestock, I have bought 2 things from there. 1st was a yellow tang which I have had now for 3 years and is very healthy. and another was an anemone which I knew was bleached when I bought it but 5.00 for a LTA which they had labeled as a condy I couldn't pass it up. 4 monthes later the anemone is doing great.

here is the yellow tang I have had for 3 years from there


and here is the anemone when I 1st bought it.



and here it is now. very sticky and eats very well


but as I said I Petco isn't the greatest but if you watch the animal for signs of desieses and such and QT properly (as you should do anyway) sometimes you can get good deals.

so I can't say I am for them or against them as everything (2 animals) I got from them are still with me till this day. but would like them to start careing for the animals better.

just my story, sorry for ranting.


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Old 02/14/2008, 05:06 PM   #50
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i would agree that some petcos are not the greatest in the aquatics dept.
But i also have to say that i am the aquatics specialist at petco in tallahassee, fl. and i take great pride in keeping my tanks beautiful and my fish healthy. May have to do with the fact that i dont listen to any procedures that petco Corp follows..


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